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We value your feedback, whether good or bad. Please write to us if you have a complaint or if you have any positive feedback at the following address:
Customer Services
Hall and Melia Lending Solutions Pty Ltd
PO Box 7504
Baulkham Hills NSW 2153
or Fax us on 02 8824 5577
If you have a complaint, you have the right to expect that we will handle it in a friendly and professional way. We will make all efforts possible to investigate your complaint, and advise you of the outcome as soon as possible. If the matter is not resolved to your satisfaction, you can then refer your complaint to the Credit Ombudsman Services Ltd, who can be contacted at:
COSL
Case Management
PO BOX A252
SYDNEY SOUTH
NSW 1235
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